Skip to main content
The Incentives Lab
Perverse Incentives · Technology

Platform Growth Metrics

DAU/MAU goals override product safety and wellbeing investments.

"Safety doesn't fit on the growth dashboard."

Quick answer

What is Platform Growth Metrics? DAU/MAU goals override product safety and wellbeing investments. What's on the OKR shapes what gets cut first.

In the wild

Repeated trust-and-safety cuts during growth pushes.

Why it matters in the room

What's on the OKR shapes what gets cut first.

Counter-move

Wellbeing KPIs at board level.

Visual · Counter-loop
INTENDED GOALtargetACTUAL OUTCOMEgamed
Platform Growth Metrics routes effort away from the intended target.
Live example · Re-architect Platform Growth Metrics

Flip the incentive. Watch the side-effect move.

DAU/MAU goals override product safety and wellbeing investments. Caught in the wild: Repeated trust-and-safety cuts during growth pushes.

● Live
What gets measured
Headline number the org is paid on
088100
What quietly moves with it
Quiet damage the proxy hides
074100

In the room: What's on the OKR shapes what gets cut first.

Counter-move from the Atlas: Wellbeing KPIs at board level.

How does this land?

Pick a reaction to Platform Growth Metrics

One tap. We'll point you at the most useful next surface based on how this hits.

Human Behavior Element™ · HBE Spec

The full taxonomy entry

Every concept in the Atlas uses the same structure — so Platform Growth Metrics can be compared, recombined, and cited like an element on a periodic table.

About the standard →
P
PG
HBT-P2775
Official name
Platform Growth Metrics
Perverse Incentives · Technology
Identity
HBT ID
HBT-P2775
Symbol
PG
Official name
Platform Growth Metrics
Synonyms
Technology
Keywords
Perverse Incentives, Technology, human behavior, incentive design
Version
v1.0
Last updated
Maintained by The Incentives Lab
Classification
Kingdom
Systems
Domain
Incentive Design
Family
Perverse Incentive
Class
Technology
Element
Platform Growth Metrics
Definition
Scientific
DAU/MAU goals override product safety and wellbeing investments.
Plain-English
DAU/MAU goals override product safety and wellbeing investments.
Feynman
Safety doesn't fit on the growth dashboard.
Core principle
DAU/MAU goals override product safety and wellbeing investments.
One-sentence summary
What's on the OKR shapes what gets cut first.
Mechanisms
Psychological
DAU/MAU goals override product safety and wellbeing investments.
Behavioral econ.
What's on the OKR shapes what gets cut first.
Neurological
Reward, threat, and salience circuits bias attention toward the cue.
Evolutionary
Heuristics that paid off in ancestral environments now misfire in modern systems.
Sociological
Group norms and status incentives reinforce the pattern across a team.
Computational
Models trained on biased human signals will replicate and amplify the pattern.
Systems thinking
Feedback loops between metrics, incentives, and behavior lock the pattern in place.
Signals & signature
Inputs (activators)
Repeated trust-and-safety cuts during growth pushes.
Outputs (observable)
What's on the OKR shapes what gets cut first.
Behavioral signature
You see Platform Growth Metrics when the explanation for a decision sounds reasonable but the outcome keeps repeating.
Behavioral molecules
Often combines with related Atlas entries — see the rail below.
Pathways · before
A goal, metric, or contract clause makes the behavior rational locally.
Pathways · after
Locally rational choices accumulate into a systemic distortion.
Domains where it shows up
  • Business
  • Leadership
  • Government
  • Healthcare
  • Education
  • Sales
  • Marketing
  • AI
  • Negotiation
  • Media
  • Public Policy
  • Relationships
Examples
Everyday
Repeated trust-and-safety cuts during growth pushes.
Modern
What's on the OKR shapes what gets cut first.
Historical
A pattern repeatedly documented since the foundational behavioral science literature on perverse incentive.
Famous experiments
See the References block — primary papers in the Atlas link out to the original studies.
Design principles
How to leverage
What's on the OKR shapes what gets cut first.
How to reduce
Wellbeing KPIs at board level.
How to redesign
Wellbeing KPIs at board level.
The Perverse Incentive Lens™
How it's exploited
Organizations weaponize platform growth metrics — sometimes deliberately, often by accident — when metrics reward the symptom rather than the outcome.
Common perverse incentives
Volume metrics, short review windows, bonus cliffs, and contracts that pay on activity rather than impact.
Failure modes
When Platform Growth Metrics dominates, teams optimize for the dashboard while the real outcome quietly degrades.
Incentive redesign
Wellbeing KPIs at board level.
Ethical considerations
Don't engineer platform growth metrics into customers, employees, or citizens as a manipulation tactic — design for informed choice instead.
Diagnostic questions
  • Where in our org would Platform Growth Metrics most often show up unnoticed?
  • Which metric, ritual, or contract clause quietly rewards Platform Growth Metrics?
  • If we removed every payoff for Platform Growth Metrics, what behavior would replace it?
  • Who benefits when Platform Growth Metrics persists — and who pays the cost?
Organizational warning signs
Metrics
A KPI is hit while the underlying outcome stalls or worsens.
Behaviors
People route around the rule rather than challenge it.
Language
'That's just how we do it here.' / 'The system requires it.'
Culture
Naming the pattern is treated as disloyalty.
Red flags
  • People defend the status quo using the language of platform growth metrics.
  • Decisions cluster around the easiest narrative rather than the strongest evidence.
  • New data changes the slide deck but not the decision.
  • Anyone naming the pattern is treated as the problem.
Intervention playbook
Immediate
Make the perverse payoff visible to the people creating it.
30-day
Run a small pilot that pays for the outcome, not the proxy.
Long-term
Rewrite the comp plan, contract, or ritual so the right behavior becomes the easy behavior.
AI considerations
Detect
Audit training data and reward signals for the same pattern this element describes.
Avoid amplifying
Don't optimize models on metrics that already encode the perverse incentive.
Counteract
Use the model to surface where the pattern is most active, then redesign the incentive — not the model.
Measurement
Metrics
Outcome-to-proxy ratio over time.
Assessment
The Incentives Lab III Diagnostic.
Survey
Calibrated pulse questions on rules vs. outcomes.
Behavioral signals
Where people work around the system.
Observational
Where the dashboard and the lived experience disagree.
Scientific evidence
Evidence grade
Synthesized from the behavioral science literature; see Atlas references.
Replication
Tracked in the Atlas as primary, replicated, or contested.
Intervention confidence
Moderate — patterns generalize, mechanisms vary by context.
Research consensus
Broad agreement on the pattern; ongoing debate on boundary conditions.
Known limitations
Local context, culture, and incentive structure all change the strength of the effect.
Open questions
How does Platform Growth Metrics interact with AI-mediated decisions at scale?
References
Meta-analyses
Tracked in the Atlas registry.
Seminal authors
Kahneman, Tversky, Thaler, Ariely, Cialdini, Ostrom, Simon — and the field they built.
Cross references

Every Atlas entry is a node in a knowledge graph. See the related rail below to follow the connections.

Disciplinary layers

See Platform Growth Metrics through 3 lenses

Each layer of the Incentives OS reframes this concept with its own thinkers, vocabulary, and diagnostic question.

Test yourself · 60 seconds

Do you actually know Platform Growth Metrics?

Three quick questions. Result is saved into your review streak — come back when the term is due to lock it in.

Question 1 of 3Score: 0/3

Which best describes Platform Growth Metrics?

Go deeper

Worked example, counter-example & concept map

On-demand AI analysis grounded in the Lab's research. Cached on your device after first run.

How this lands in you

Your nervous system has a region for this.

Primary region
VTA & Dopamine Pathway

When you encounter Platform Growth Metrics, your dopamine system is tracking the gap between what you expected and what you got — and that gap is what's driving the next move, not the reward itself.

Wanting, anticipation, prediction error, motivational salience. Predictable rewards stop motivating. The phone buzz fires dopamine; the message itself rarely does.

See Dopamine in the Brain Atlas →
You may also like

Picked for you, from the Atlas

Ranked by shared learning paths, overlapping chips, and what you've saved.

Share this rabbit-hole

Send the card, not just the link

A pre-rendered social card with the title, eyebrow, and URL. Copy the link, post it anywhere, or download the SVG for slides.

Keep pulling the thread

More definitions to follow

Every term in the Atlas connects to a dozen others. Pick any of these and see where it takes you.

Keep exploring the Atlas
← Browse the full Atlas