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The Incentives Lab
Mental Models · Social

Disliking/Hating Tendency

We dismiss the ideas and merits of people we dislike.

"The messenger doesn't change the message — but we let it."

Quick answer

What is Disliking/Hating Tendency? We dismiss the ideas and merits of people we dislike. Information from disliked people is systematically devalued.

In the wild

A correct objection ignored because the source is disliked.

Why it matters in the room

Information from disliked people is systematically devalued.

Counter-move

Evaluate ideas on a separate axis from their source.

Visual · Pattern
Disliking/Hating Tendency — a recurring shape in how people decide.
Live example · Apply Disliking/Hating Tendency

Use the model. Pick the move.

We dismiss the ideas and merits of people we dislike. You've just seen this: A correct objection ignored because the source is disliked. Which lever does the model recommend?

● Live

Pick a lever. There are no neutral ones — every incentive funds a behavior somewhere.

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Human Behavior Element™ · HBE Spec

The full taxonomy entry

Every concept in the Atlas uses the same structure — so Disliking/Hating Tendency can be compared, recombined, and cited like an element on a periodic table.

About the standard →
M
DT
HBT-M4673
Official name
Disliking/Hating Tendency
Mental Models · Social
Identity
HBT ID
HBT-M4673
Symbol
DT
Official name
Disliking/Hating Tendency
Synonyms
Social
Keywords
Mental Models, Social, human behavior, incentive design
Version
v1.0
Last updated
Maintained by The Incentives Lab
Classification
Kingdom
Cognition
Domain
Frameworks
Family
Mental Model
Class
Social
Element
Disliking/Hating Tendency
Definition
Scientific
We dismiss the ideas and merits of people we dislike.
Plain-English
We dismiss the ideas and merits of people we dislike.
Feynman
The messenger doesn't change the message — but we let it.
Core principle
We dismiss the ideas and merits of people we dislike.
One-sentence summary
Information from disliked people is systematically devalued.
Mechanisms
Psychological
We dismiss the ideas and merits of people we dislike.
Behavioral econ.
Information from disliked people is systematically devalued.
Neurological
Reward, threat, and salience circuits bias attention toward the cue.
Evolutionary
Heuristics that paid off in ancestral environments now misfire in modern systems.
Sociological
Group norms and status incentives reinforce the pattern across a team.
Computational
Models trained on biased human signals will replicate and amplify the pattern.
Systems thinking
Feedback loops between metrics, incentives, and behavior lock the pattern in place.
Signals & signature
Inputs (activators)
A correct objection ignored because the source is disliked.
Outputs (observable)
Information from disliked people is systematically devalued.
Behavioral signature
You see Disliking/Hating Tendency when the explanation for a decision sounds reasonable but the outcome keeps repeating.
Behavioral molecules
Often combines with related Atlas entries — see the rail below.
Pathways · before
A goal, metric, or contract clause makes the behavior rational locally.
Pathways · after
Locally rational choices accumulate into a systemic distortion.
Domains where it shows up
  • Business
  • Leadership
  • Government
  • Healthcare
  • Education
  • Sales
  • Marketing
  • AI
  • Negotiation
  • Media
  • Public Policy
  • Relationships
Examples
Everyday
A correct objection ignored because the source is disliked.
Modern
Information from disliked people is systematically devalued.
Historical
A pattern repeatedly documented since the foundational behavioral science literature on mental model.
Famous experiments
See the References block — primary papers in the Atlas link out to the original studies.
Design principles
How to leverage
Information from disliked people is systematically devalued.
How to reduce
Evaluate ideas on a separate axis from their source.
How to redesign
Evaluate ideas on a separate axis from their source.
The Perverse Incentive Lens™
How it's exploited
Organizations weaponize disliking/hating tendency — sometimes deliberately, often by accident — when metrics reward the symptom rather than the outcome.
Common perverse incentives
Volume metrics, short review windows, bonus cliffs, and contracts that pay on activity rather than impact.
Failure modes
When Disliking/Hating Tendency dominates, teams optimize for the dashboard while the real outcome quietly degrades.
Incentive redesign
Evaluate ideas on a separate axis from their source.
Ethical considerations
Don't engineer disliking/hating tendency into customers, employees, or citizens as a manipulation tactic — design for informed choice instead.
Diagnostic questions
  • Where in our org would Disliking/Hating Tendency most often show up unnoticed?
  • Which metric, ritual, or contract clause quietly rewards Disliking/Hating Tendency?
  • If we removed every payoff for Disliking/Hating Tendency, what behavior would replace it?
  • Who benefits when Disliking/Hating Tendency persists — and who pays the cost?
Organizational warning signs
Metrics
A KPI is hit while the underlying outcome stalls or worsens.
Behaviors
People route around the rule rather than challenge it.
Language
'That's just how we do it here.' / 'The system requires it.'
Culture
Naming the pattern is treated as disloyalty.
Red flags
  • People defend the status quo using the language of disliking/hating tendency.
  • Decisions cluster around the easiest narrative rather than the strongest evidence.
  • New data changes the slide deck but not the decision.
  • Anyone naming the pattern is treated as the problem.
Intervention playbook
Immediate
Make the perverse payoff visible to the people creating it.
30-day
Run a small pilot that pays for the outcome, not the proxy.
Long-term
Rewrite the comp plan, contract, or ritual so the right behavior becomes the easy behavior.
AI considerations
Detect
Audit training data and reward signals for the same pattern this element describes.
Avoid amplifying
Don't optimize models on metrics that already encode the perverse incentive.
Counteract
Use the model to surface where the pattern is most active, then redesign the incentive — not the model.
Measurement
Metrics
Outcome-to-proxy ratio over time.
Assessment
The Incentives Lab III Diagnostic.
Survey
Calibrated pulse questions on rules vs. outcomes.
Behavioral signals
Where people work around the system.
Observational
Where the dashboard and the lived experience disagree.
Scientific evidence
Evidence grade
Synthesized from the behavioral science literature; see Atlas references.
Replication
Tracked in the Atlas as primary, replicated, or contested.
Intervention confidence
Moderate — patterns generalize, mechanisms vary by context.
Research consensus
Broad agreement on the pattern; ongoing debate on boundary conditions.
Known limitations
Local context, culture, and incentive structure all change the strength of the effect.
Open questions
How does Disliking/Hating Tendency interact with AI-mediated decisions at scale?
References
Meta-analyses
Tracked in the Atlas registry.
Seminal authors
Kahneman, Tversky, Thaler, Ariely, Cialdini, Ostrom, Simon — and the field they built.
Cross references

Every Atlas entry is a node in a knowledge graph. See the related rail below to follow the connections.

Disciplinary layers

See Disliking/Hating Tendency through 2 lenses

Each layer of the Incentives OS reframes this concept with its own thinkers, vocabulary, and diagnostic question.

Test yourself · 60 seconds

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Go deeper

Worked example, counter-example & concept map

On-demand AI analysis grounded in the Lab's research. Cached on your device after first run.

How this lands in you

Your nervous system has a region for this.

Primary region
Default Mode Network

When you encounter Disliking/Hating Tendency, your default mode network folds the experience into your ongoing story-of-self — which is why the same fact lands differently depending on who you think you are.

Self-referential thought, mind-wandering, narrative-of-self, mental time travel. Most of your waking thought is this network running scenarios about you, your status, your past, and your future.

See Default Mode in the Brain Atlas →
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