Scientific Definition
The persistence of a state — not from preference, but from non-action.
Plain-English Definition
The persistence of a state — not from preference, but from non-action.
Feynman Explanation
What looks like loyalty is often just friction.
Core Principle
The persistence of a state — not from preference, but from non-action.
Mechanisms
Pending editorial review.
The persistence of a state — not from preference, but from non-action.
Pending editorial review.
Pending editorial review.
Pending editorial review.
Pending editorial review.
Inertia is monetized as 'retention' more often than firms admit.
Inputs (Triggers)
Pending editorial review.
Outputs (Behaviors)
Pending editorial review.
Behavioral Signature
What looks like loyalty is often just friction.
Examples
- Customers staying on a worse plan because switching takes a phone call.
- Inertia is monetized as 'retention' more often than firms admit.
Pending editorial review.
Famous Experiments
Pending editorial review.
Design Principles
- Distinguish 'won' customers from 'trapped' ones. They behave very differently when they leave.
Measurement Approaches
Pending editorial review.
Evidence
Pending editorial review.
Pending editorial review.
The Perverse Incentive Lens™
How this behavior is exploited — and how to redesign around it.
- Distinguish 'won' customers from 'trapped' ones. They behave very differently when they leave.
Pending editorial review.
Pending editorial review.
Interactive Mini Network
Click any neighbor to re-center the graph and follow the threads of connection.
Knowledge Graph Neighbors
Auto-linked to the rest of the Human Behavior Taxonomy by family, domain, dimension, and shared keywords.
How will I feel about this in 10 minutes / 10 months / 10 years?
Inattention or forgetfulness caused by low attention, hyperfocus, or distraction.
Forgetting to compare an offer with the next-best alternative.
Outcomes that could have happened but did not.
Overthinking a situation so that decision-making stalls.
The first number on the table silently sets the range for every number after it.
Tversky & Kahneman's classic: identical outcomes flip from 'risk averse' to 'risk seeking' when framed as lives saved vs. lives lost.
Our perception is shaped by what we selectively pay attention to.
Favoring suggestions from automated systems over conflicting human judgment.
A color appears different depending on adjacent colors.
Decisions are constrained by available information, cognitive limits, and time.
The ability to focus on one voice in a noisy environment.